*1. General Information*

At Scentual Mystique, we make every effort to provide our customers with a seamless and efficient shopping experience. However, there may be instances where we are unable to accept and must cancel an order. We reserve the right, at our discretion, to refuse or cancel any order for any reason, including but not limited to:

– Limitations on quantities available for purchase.
– Inaccuracies or errors in product or pricing information.
– Quality issues with the product.
– Additional verifications or information required before accepting an order.

*2. Order Cancellation Timeframe*

Orders can be canceled only within one hour of placing the order. Our commitment to fast dispatch and efficient delivery means that we process orders quickly. If you decide to cancel an order, please contact our customer support team within one hour of order placement.

*3. How to Request an Order Cancellation*

To request an order cancellation:

3.1 *Contact Us*: Please reach out to our customer support team at [customer support email] within one hour of placing your order.

3.2 *Cancellations After One Hour*: Orders cannot be canceled after the one-hour window has passed. In such cases, we encourage you to consider our return policy.

*4. Refund Process*

If your order is successfully canceled within one hour of placement, we will process a refund to the original payment method.

4.1 *Credit Card/PayPal*: Refunds will be issued to the original payment method. Please allow [X] business days for the refund to appear on your statement.

4.2 *Store Credit*: If you prefer, we can issue the refund amount as store credit, which can be used for future purchases on our website.

*5. Contact Us*

If you have any questions or need assistance with order cancellations, please feel free to reach out to our customer support team at [customer support email].

Our aim is to provide a seamless shopping experience, and we appreciate your understanding of our order cancellation policy.