At SCENTUAL MYSTIQUE, we take pride in delivering the finest quality products. We are confident that you will be pleased with your purchase. As such, we do not offer a return or exchange policy. All sales are final.

*Quality Assurance:*
- We take every measure to ensure that our products are of the highest quality and arrive in perfect condition.

*Damaged Products:*
- In the rare event that you receive a damaged product, we will gladly provide a replacement for it. To request a replacement for a damaged product, please contact our customer support team at WHATSAPP within 2 days of receiving the damaged item. We may require photographic evidence of the damage.

*Exchange Policy for Damaged Products:*

At SCENTUAL MYSTIQUE, we want to ensure your complete satisfaction with your purchase. If you receive a damaged product, we're here to assist. Please read our return and exchange policy for damaged products carefully:

*1. Damaged Product Exchange:*
- We offer exchanges for only for damaged products. If you receive a damaged item, we will replace it with a new one of the same product.
- To be eligible for an exchange, you must provide an unboxing video that clearly shows the damage. Please contact our customer support team at whatsapp within 2 days of receiving the damaged product to initiate the exchange process.

*2. Unboxing Video Requirement:*
- To qualify for a damaged product exchange, you must provide an unboxing video that demonstrates the condition of the product upon arrival. The video should clearly show the damage.
- Please ensure that the unboxing video is clear and properly lit.

*3. Process for Damaged Product Exchange:*
- Contact our customer support team at whatsapp to report the damaged product and request an exchange.
- Provide the unboxing video as evidence of the damage.
- Our customer support team will review the video and, if eligible, arrange for the replacement of the damaged product.